CalendarHero Labs

Knowledge Base / FAQ Helpdesk

Our in-house NLP and conversation technologies are perfect to address the employee support/helpdesk use-case.

• Build your knowledge base in CalendarHero’s web application or import it from an existing source

  • Synchronizes FAQs from ServiceNow, Zendesk, and HelpScout

• Supports organizational-wide, user-level, and team-restricted FAQs

• Supports responses in multiple languages

• Supports misspellings, acronyms, professional/work jargon, and multiple forms of question formats

• Supports asking qualifying questions to determine the best response

  • Supports 10 different question formats (text, email, selection, phone, …) with built-in validation

  • Hand-built AI machine learning model re-orders question selection options and by-passes some qualifying questions to increase employee success/satisfaction (aka. optimal and predictive knowledge tree traversal)

Support / Incident Ticketing

Allowing employees to self-service their support and office IT requirements leads to significant cost savings. The CalendarHero NLP and conversational technologies unlock a natural language interface for logging support tickets.

• Synchronize tickets with ServiceNow and ZenDesk

• Allow employees to create, remove, and query support/incident tickets

• Employees can use any of the CalendarHero supported chat applications in 5 languages

• Supports asking qualifying questions when user’s input is missing details

  • Supports 10 different question formats (text, email, selection, phone, …)

Enterprise Search

Imagine searching once and finding every piece of data stored in your company that matches that query term… That is how our Search feature works.

• CalendarHero supports 60+ integrations into popular enterprise SaaS solutions including CRMs, ATS, and support

• Employees can search through any of their own or their company’s authorized integrations

• Returns files, folders, meeting events, CRM deals/contacts, ATS candidates, …

• Employees can use any of the CalendarHero supported chat applications in 5 languages or the CalendarHero web application

Document Generation

Businesses run on documents. NDAs and contracts for salespeople. Employee agreements for recruiters. Your company has templates to use, but filling them out takes a long time which leads employees to “build their own”.

CalendarHero allows employees to self-serve generate standard documents.

Conversational CRM

Manage your daily CRM tasks directly from your favourite chat application.

• Supports Salesforce.com and Hubspot

• Query information on your deals/opportunities, contacts, and companies directly from your CRM, all in natural language

• Change your deal’s details (amount, close date, …)

• Create deals/opportunities from contacts found by CalendarHero

• Add deal/opportunity notes automatically after a sales call

• Salespeople can use any of the CalendarHero supported chat applications in 5 languages or the CalendarHero web application